Thank you for shopping at BPH Trading LLC. We want you to be completely satisfied with your purchase, and we understand that sometimes a return or refund may be necessary. Please read our policy below regarding returns, exchanges, and refunds.

  1. Returns and Exchanges:

1.1. Eligibility:

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
  • Returns or exchanges are accepted within 30 days from the date of purchase.
  • Personalized or customized items are not eligible for return or exchange unless there is a manufacturing defect or error on our part.

1.2. Return Process:

  • To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. They will provide you with further instructions and a return authorization if applicable.
  • Please securely package the item(s) to be returned or exchanged, including all original accessories and documentation.
  • You are responsible for the return shipping costs unless the return is due to our error or a defective product.

1.3. Refunds and Exchanges:

  • Upon receiving and inspecting the returned item(s), we will process the refund or exchange within a reasonable timeframe.
  • Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account.
  • Exchanges will be processed based on product availability. If the desired item is out of stock, we will contact you to discuss alternative options.
  1. Damaged or Defective Items:

2.1. Inspection Upon Delivery:

  • Please inspect your order upon delivery. If you notice any damage to the packaging or if the item is visibly damaged, please notify the delivery carrier and refuse the shipment. Contact our customer support team immediately to report the issue.

2.2. Reporting Damaged or Defective Items:

  • If you discover a defect or damage after receiving your order, please contact our customer support team within 48 hours of delivery to report the issue.
  • Please provide detailed information about the damage or defect, and include relevant photos if possible. This will assist us in resolving the matter promptly.

2.3. Resolution:

  • We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the nature of the problem and product availability.
  • If a refund is issued, it will be processed to the original payment method used during the purchase.
  1. Non-Returnable Items:

The following items are non-returnable:

  • Gift cards
  • Personalized or customized items (unless there is a manufacturing defect or error on our part)
  1. Contact Us:

If you have any questions or need further assistance regarding returns, exchanges, or refunds, please contact our customer support team. We are available during our business hours, Monday to Friday, from 9 AM to 6 PM EST -8.