SHIPPING POLICY
Thank you for choosing BPH Trading LLC for your stuffed animal toy needs. We aim to provide you with a smooth and efficient shipping experience. Please read our policy below regarding shipping methods, delivery times, and associated costs.
- Shipping Destinations:
1.1. Domestic Shipping (USA):
- We offer shipping within the United States.
- Please note that we currently do not ship to PO Boxes, APO/FPO addresses, or US territories.
1.2. International Shipping:
- We also offer international shipping to select countries outside the United States.
- Shipping Methods and Delivery Times:
2.1. Domestic Shipping (USA):
- We provide a standard shipping option for orders within the United States.
- Cost: $4.95
- Estimated Delivery Time: 7 to 10 business days from the date of shipment.
- Please note that delivery times may vary depending on the destination and any unforeseen circumstances that may arise.
2.2. International Shipping:
- For orders outside the United States, we offer an international shipping option.
- Cost: $7.95
- Estimated Delivery Time: 10 to 20 business days from the date of shipment.
- Please note that international delivery times may vary depending on customs clearance processes and any applicable import regulations in the destination country.
- Order Processing Time:
3.1. Order Processing:
- We strive to process and ship orders promptly.
- Orders are typically processed within 1 to 2 business days after the payment has been successfully received.
- Tracking Your Order:
4.1. Shipment Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
- Please allow a few hours for the tracking information to become available online.
- Customs, Duties, and Taxes:
5.1. International Orders:
- For international orders, please note that the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country.
- These additional charges, if applicable, are beyond our control and are the responsibility of the customer.
- Order Modifications and Address Changes:
6.1. Modification Requests:
- If you need to make changes to your order, such as modifying the shipping address, please contact our customer support team as soon as possible.
- We will do our best to accommodate your request; however, please note that once an order has been processed and shipped, modifications may not be possible.
- Contact Us:
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are available during our business hours, Monday to Friday, from 9 AM to 6 PM EST -8.
Processing time: 2-3 business days
Total delivery time= Processing time + Shipping time
Business day: Monday to Saturday